Shipping Information

WE SHIP WORLDWIDE 

We are an Australian based owned and operated business. We ship worldwide.  Tots Little Closet offer affordable stylish and unique clothing and accessories for your little love!

We pride ourselves on our exceptional customer service and Unique range of clothing & accessories. 

 

PROCESSING & DELIVERY

**EXPECTED DELIVERY TIMES WITHOUT DELAY

DELIVERY DESTINATION PROCESSING DELIVERY
AUSTRALIA 2-4 DAYS 13-20 DAYS
NEW ZEALAND 2-4 DAYS 13-20 DAYS
UNITED STATES 2-4 DAYS 13-28 DAYS

 

 

HOW LONG CAN DELIVERY TAKE?

Orders can take between 13-49 business days for our internationally supplied products, although most of the time they arrive earlier. We use that time frame to take into consideration any potential delays during transit or from customs, which are unfortunately out of our control.

This is excluding our very own Australian Tots Little Closet & Hello Naya label products that typically ship in just 1-4 business days for most brands, however may also be affected by delays.

During peak holiday times, shipping for internationally supplied products may take up to 59 business days. Please note, due to the recent outbreak of COVID-19, major logistics delays can be expected as current volumes are exceeding even the busiest Christmas period, with Australia Post processing close to two million parcels a day. This heavy volume coupled with significantly reduced flights and the impact of social distancing in sorting centres, at customs and in postal facilities has led to delays.

Should you be unsure what is local or not, at any stage before you order feel free to message our friendly customer service team via the Messenger button or via email for any assistance.

If your order isn't received after 7 weeks, please contact us at totslittlecloset@hotmail.com and we will contact our suppliers and investigate the matter to resolve any potential issues.

Our staff continue to work tirelessly under difficult circumstances, so we’re asking everyone to be kind and treat our dedicated customer service staff with the courtesy and respect they deserve. Aggressive and abusive behavior towards our people will not be tolerated. Thank you for your support and patience.

 

WHAT TO DO IF YOU ARE MISSING AN ITEM IN DELIVERY?

If you receive your order and are missing an item, your order is most likely a split shipment. If this does occur, please allow up to 49 days for final items to arrive if separate parcels have been issued.