Shipping Policy

We are proud to be an Australian owned and operated business.

Tots Little Closet ships directly from our South Coast, NSW Head Office & International Warehouse depending on stock availability and the destination Country of your order.

If you have any questions please contact our team via Live Chat or Here

 

**EXPECTED DELIVERY TIMES WITHOUT DELAY

DELIVERY TIME ESTIMATE
Australia 6 - 14 DAYS 
Canada 7 - 15 DAYS
New Zealand 10 - 20 DAYS
United Kingdom 5-15 DAYS
United States 7-15 DAYS

 

Expected delivery for Australian customers 6-14 days Please note: there may be slight delays due to COVID19

Orders can take between 10-45 business days for our internationally supplied products, although most of the time they arrive earlier. We use that time frame to take into consideration any potential delays during transit or from customs, which are unfortunately out of our control.

This is excluding our very own Tots Little Closet & Hello Naya label products that typically ship in just 1-4 business days for most brands, however may also be affected by delays.

During peak holiday times, shipping for internationally supplied products may take up to 45 business days. Please note, due to the recent outbreak of COVID-19, major logistics delays can be expected as current volumes are exceeding even the busiest Christmas period, with Australia Post processing close to two million parcels a day. This heavy volume coupled with significantly reduced flights and the impact of social distancing in sorting centers, at customs and in postal facilities has led to delays.

Should you be unsure what is local or not, at any stage before you order feel free to message our friendly customer service team via the Messenger button or via email for any assistance.

If your order isn't received after 7 weeks, please contact us Here and we will contact our suppliers and investigate the matter to resolve any potential issues.

Our staff continue to work tirelessly under difficult circumstances, so we’re asking everyone to be kind and treat our dedicated customer service staff with the courtesy and respect they deserve. Aggressive and abusive behavior towards our people will not be tolerated. Thank you for your support and patience.

 

How Much Is Shipping?

We offer flat rate shipping of $9.95 OR Free shipping for orders over $100

 

Can I Track My Order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery.

You can also track your order Here 

I've Received My Order, But Item's Are Missing?

If you receive your order and are missing an item, your order is has most likely been sent as a split shipment.

If this does occur, please allow up to 45 business days for final items to arrive.

 

Can I Return An Item?

Item's must be returned within 14 days of delivery to receive exchange or refund. 

To be eligible for a return, your item must be unused and in the same condition that you received it.

 

ARE THERE ANY CHARGES FOR CHANGE OF MIND RETURNS?

  • We will deduct $9.95 from your refund to help cover return shipping costs.
  • Please note that any original shipping charges are non-refundable.
  • A 6% fee will be deducted from your refund amount for orders paid with Afterpay, Humm, Zip Pay, Sezzle or Latitude Pay.  This is to help cover non-refundable merchant fees.  This fee does not apply for orders paid with credit card, debit card, PayPal or Shop Pay.

SPECIAL EXCEPTIONS

Please choose carefully as we do not offer returns for Change of Mind on the following items. These Special Exceptions do not apply to any returns made in accordance with Consumer Guarantees, or otherwise as required by law.

  • Gift cards.
  • Customised items, such as our personalised blankets and mugs.
  • Items bought on clearance.

Refunds.

We do not offer returns/refunds for Change of Mind on the following items. These Special Exceptions do not apply to any returns made in accordance with Consumer Guarantees, or otherwise as required by law.

  • Gift cards.
  • Customised items, such as our personalised blankets and mugs.
  • Items bought on clearance.

If your item has a fault and is by no fault of your own, please email a photo of the faulty item and contact us at totslittlecloset@hotmail.com to advise us and obtain a return address. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

This excludes customer input errors such as incorrect addresses and missing apartment/unit numbers. Please ensure your full address is entered correctly at the checkout prior to completing your order.

 

*Please note that shipping costs are non refundable